The firewall should be configured to allow these return connections. Zoom will communicate to the destination port received when the client makes its connection. ![]() The following rules should be applied to outbound traffic. If Not Responding is displayed in the Agent Desktop status bar, change to the Available state and wait for the next call. To configure your network firewall, please see the following table. Firewall rules for certificate validation.This engine uses the User - Get list of workflow REST API to check against. The Finesse Agent Desktop has a client side JavaScript Workflow engine that filters the different user and dialog notifications that the agent receives and determines if a workflow needs to be triggered. ![]() The agent can view screen pop details either in a new browser tab, existing browser tab, or the Screen Pop tab of the Auxiliary Information pane based on the screen pop display and the desktop layout settings. After you have successfully connected to the VPN, open a web browser and type in the following URL. Screen Pop: The browser pops up on the Agent Desktop when an agent accepts an incoming call. Note: Check your network connection by opening a browser and ensure that you can access Finesse actually does not send events specific to the workflow. 1.0 LOGGING INTO CISCO FINESSE AGENT DESKTOP. If your app stays in a "connecting" mode or has timed out due to Network error, please try again or Can't connect to our service, please check your network connection and try again issues, it could be related to your network connection, network firewall settings, or web security gateway settings. If the Screen Pop display option is Inside Desktop or Existing browser tab, data being entered in the Screen Pop for a call is lost if the agent accepts a new call.
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